Wednesday, January 10, 2007

Administrivia and trouble makers

I'm beginning to wonder if there is an active brain cell left among the administrative employees in this area.

Example #1:

Early in December, the DH was given a form by his doctor to get a handicap placard for the car. When we started filling in our part of the form, we discovered that the doctor's office had not had her sign the form, so it had to go back to her office to be signed.

After the form came back to us, we didn't get over to the DMV because of the 3 storms back to back.

Well, yesterday seemed like an opportune time, so off we went to the DMV, form in hand to accomplish the deed. But NOOOOOOO, there was a number missing! So I called the doctor's office, from the DMV and asked for them to give me the doctor's medical license number (required on the form by the State), and was told by the administrative employee that she could give me that information over the phone because it was "private information" --- HUH!? Then she told me she'd have to check with the office manager and call me back.

She finally did call back, an hour and a half later, after we had given up waiting and returned home.

So today the form is in the mail box waiting for the post man to carry it back to the DMV. I hope we've finally got it right.

Example #2:
This morning we got a phone call from the office of the specialist that the DH is supposed to see tomorrow asking us if we had the referal paperwork. WHAT?

Here's the deal here: when we first called (back in early December) to make an appointment we were told they needed the referal. I contacted the primary care doctor and asked them to take care of that for us (its SUPPOSED to be their job). About 2 weeks ago, the specialist's office called and said they had the referal and we made an appointment.

Ok, whose wires are crossed here?

On second thought, maybe it isn't all administrative employees, maybe it just the medical ones -- what do we expect from a system so seriously broken?!

And my second "rant" for today has to do with troublemakers.

Why is it some people are just not satisfied unless they are stirring up past history and flinging accusations?

Having just had an encounter with this issue, I am mightily tempted to reply point by point with both barrels (preferably of a shot gun full of rock salt!)

And of course that response makes me unhappy with feeling that way, having been told as a child that someone always has to be the "bigger person" in a disagreement, and that it should be me (why me always?)....

But sometimes it seems a little righteous indignation and a setting of the record straight might go a really long way to putting a halt to this kind of assault in the future.

Maybe I'll get to have my say someday.....

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